Last Updated: 08/30/2023
Thank you for choosing Onnes Co for your shopping needs. This Shipping Policy outlines the details of our shipping methods, estimated delivery times, and related information to provide you with a clear understanding of our shipping process.
Processing Time
Orders are typically processed within 3-5 business days after payment has been confirmed. During peak seasons or promotional periods, processing times may be slightly longer. Once your order is processed, it will be prepared for shipment.
Shipping Methods and Delivery
We offer a variety of shipping methods to accommodate your needs:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 3-5 business days.
- International Shipping: Delivery times may vary depending on your location and local customs processing.
Please note that the estimated delivery times are provided as guidelines and may vary due to factors beyond our control, such as weather conditions or shipping carrier delays.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of the package. The shipping cost will be displayed during the checkout process before you make a payment.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. Please allow [tracking update time] for tracking information to become available.
Customs and Import Taxes
For international orders, please be aware that you may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities. These fees are the responsibility of the recipient and are not included in the product or shipping costs.
Address Accuracy
Please ensure that you provide accurate and complete shipping information during the checkout process. We are not responsible for orders that are undeliverable due to incorrect or incomplete addresses provided by the customer.
Delivery Issues
In the event of a delivery issue, such as a lost or delayed package, please contact our customer support team at [email protected]. We will work with the shipping carrier to resolve the issue and ensure that you receive your order.
Contact Us
If you have any questions or concerns about our shipping policy, please contact our customer support team at [email protected]. We are here to assist you and ensure that your shopping experience is smooth and enjoyable.
Thank you for choosing Onnes Co. We appreciate your trust and look forward to serving you with quality products and reliable shipping services.
