Last Updated: 08/30/2023
Thank you for shopping at Onnes Co. We appreciate your business and want you to be completely satisfied with your purchase. This Refund Policy explains our procedures for handling refunds, returns, and exchanges.
Refund Eligibility
We offer refunds under the following circumstances:
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Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 30 days of receiving the product. We will provide instructions on returning the item and offer a replacement or full refund, including shipping costs.
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Incorrect Item: If you receive an incorrect item, please contact us within 30 days of receiving the product. We will arrange for the correct item to be sent to you or offer a full refund, including shipping costs.
Refund Process
To request a refund, please follow these steps:
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Contact our customer support team at [email protected] within 30 days of receiving the product.
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Provide your order number, details of the issue (such as photos of damaged items), and any other relevant information.
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Our customer support team will review your request and provide instructions on returning the item.
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Once we receive the returned item, we will inspect it and notify you of the status of your refund.
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If your refund is approved, it will be processed within [number] days, and a credit will automatically be applied to your original payment method.
Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the refund process outlined above and include your exchange preferences in your communication with our customer support team. Exchanges are subject to product availability.
Non-Refundable Items
Certain items are non-refundable, including:
- Items that have been personalized or customized.
- Gift cards or digital products.
Shipping Costs
Shipping costs are non-refundable, except in cases where the return is due to a damaged or defective item or an incorrect item being sent.
Contact Us
If you have any questions or concerns about our refund policy or need assistance with a return, please contact our customer support team at [customer support email].
We aim to provide a hassle-free and fair refund process to ensure your satisfaction. Your feedback is important to us, and we appreciate the opportunity to address any issues that may arise with your purchase.
